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  • How far in advance should I place an order request?
    I recommend placing an order request for custom cookies as far in advance as possible, especially during peak seasons. I generally book out 3-4 weeks in advance, and sometimes even more depending on the time of year. Feel free to reach out for urgent orders and I'll let you know if I can take it on! This will depend on complexity, how many cookies you need, and time. Rush Fee Info Orders placed with a turnaround time under 7 days will require a rush fee of 20% of the order total to secure booking.
  • Do you have an order minimum?
    There is a two dozen minimum for all custom orders. Need fewer? Stay tuned for Holiday pre-sales and flash sales announced on my Instagram page.
  • How are your cookies packaged and how long do they stay fresh?
    All cookies come heat-sealed in food-safe cellophane bags for optimum freshness for about 10 days. Cookies can be frozen in an airtight container for up to 3 months to preserve freshness.
  • Should I be aware of any food allergies?
    Products contain, and/or are made in a kitchen which also processes: wheat, eggs, milk, and nuts. I am unable to serve those with severe food allergies at this time. Cottage Bakery I operate as a cottage food bakery which mean products are produced and baked out of my home and offer local pickup only. I do hold a food handler's certification.
  • What is your payment & cancellation policy?
    Payment: Payment in full is required to secure your order and pickup date on my calendar. Payment is collected through email invoicing. Venmo, PayPal, Zelle & credit cards accepted. Cancellation: You may cancel your order up to 14 days prior to your pickup date with Green Willow Cookie Company retaining 25% of your payment. We understand life happens and emergencies arise. You may reschedule if requested at least 14 days prior to your pickup date (subject to availability). No refunds will be given if you cancel within 14 days of your pickup date.
  • Why is payment due upfront?
    All my cookies are customized, and if you decide to cancel your order, I am unable to resell them. I request upfront payment to cover the costs of purchasing supplies and the time spent crafting custom designs for you.
  • Do you ship your cookies?
    As a business operating under the Texas Cottage food law, I am unable to ship cookies. Orders are for local pickup only.
  • Where do I pick up my order?
    Convenient porch pickup is in Southwest Lubbock.
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